Our general terms and conditions are binding with the sending of your order.
General Term and Conditions
TERMS OF DELIVERY - foreign countries
The freight costs do not include import turn over taxes! If not otherwise indicated, all prices include 20%VAT (value added tax). For customers inside the EEC the prices in our shop and print magazine are valid and no other costs will be incurred (except postal charges) for shipments to countries outside the EEC and the mentioned countries before, the prices shown in the magazine will be reduced by the German VAT, and the local VAT will then be added.
Goods can only be exchanged when:
1. the parcel containing your order was received from the supplier in correct and undamaged condition. NEVER accept a defective parcel because if you do, you more or less confirm that the goods are in perfect condition and you cannot make any claim for compensation afterwards. You should also refuse to accept the goods when the parcel has been opened or damaged in any way. The best thing to do is to write down the name of the postman/delivery man and let us know that you have refused the parcel (our telephone number is given below).
2. the goods you want to have replaced have been returned to us within 4 weeks of your receiving them.
3. the returned goods have enough postage! Parcels without enough stamps WILL NOT be accepted by our Goods Reception Department and will be returned at your cost to you. If the claim for replacement is justified, then the postage will be refunded (either by stamps or a credit note). If the postage on the parcel cannot be seen, then please put a note inside so that we can see how much you have had to pay for postage.
4 the goods have been well packed and have not been damaged by transport from the customer to us or have even got lost. (e.g. never pack jewellery in a normal envelope because they tear easily and the jewellery could easily be lost).
5. a copy of the invoice and/or the delivery note is included. The waybill must be completely filled in and the reasons for the complaint given. You should also state whether you want to have the same goods replaced, different goods or a credit note.
6. clothing has a fault in the material. This can only be exchanged when it has not been worn or washed.
7. It is not a case of “not being to my taste” (especially for CDs!).
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